Changes between Version 1 and Version 2 of TracNotification


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Timestamp:
Mar 15, 2010, 9:46:23 AM (15 years ago)
Author:
trac
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  • TracNotification

    v1 v2  
    22[[TracGuideToc]]
    33
     4[[PageOutline]]
     5
    46Trac supports notification about ticket changes via email.
    57
    … …  
    911
    1012== Receiving Notification Mails ==
    11 When reporting a new ticket or adding a comment, enter a valid email address in the ''reporter'', ''assigned to/owner'' or ''cc'' field. Trac will automatically send you an email when changes are made to the ticket (depending on how notification is configured).
     13When reporting a new ticket or adding a comment, enter a valid email address or your username in the ''reporter'', ''assigned to/owner'' or ''cc'' field. Trac will automatically send you an email when changes are made to the ticket (depending on how notification is configured).
    1214
    1315This is useful to keep up-to-date on an issue or enhancement request that interests you.
    1416
     17=== How to use your username to receive notification mails ===
     18
     19To receive notification mails, you can either enter a full email address or your username. To get notified with a simple username or login, you need to specify a valid email address in the ''Preferences'' page.
     20
     21Alternatively, a default domain name ('''`smtp_default_domain`''') can be set in the TracIni file (see [#ConfigurationOptions Configuration Options] below). In this case, the default domain will be appended to the username, which can be useful for an "Intranet" kind of installation.
     22
    1523== Configuring SMTP Notification ==
    1624
     25'''Important:''' For TracNotification to work correctly, the `[trac] base_url` option must be set in [wiki:TracIni trac.ini].
     26
    1727=== Configuration Options ===
    18 These are the available options for the ''[notification]'' section in trac.ini.
    19  * '''smtp_enabled''': Enable email notification.
    20  * '''smtp_server''': SMTP server used for notification messages.
    21  * '''smtp_port''': (''since 0.9'') Port used to contact the SMTP server.
    22  * '''smtp_user''': (''since 0.9'') User name for authentication SMTP account.
    23  * '''smtp_password''': (''since 0.9'') Password for authentication SMTP account.
    24  * '''smtp_from''': Email address to use for ''Sender''-headers in notification emails.
    25  * '''smtp_from_name''': Sender name to use for ''Sender''-headers in notification emails.
    26  * '''smtp_replyto''': Email address to use for ''Reply-To''-headers in notification emails.
    27  * '''smtp_default_domain''': (''since 0.10'') Append the specified domain to addresses that do not contain one. Fully qualified addresses are not modified. The default domain is appended to all username/login for which an email address cannot be found from the user settings.
    28  * '''smtp_always_cc''': List of email addresses to always send notifications to. ''Typically used to post ticket changes to a dedicated mailing list.''
    29  * '''smtp_always_bcc''': (''since 0.10'') List of email addresses to always send notifications to, but keeps addresses not visible from other recipients of the notification email
    30  * '''smtp_subject_prefix''': (''since 0.10.1'') Text that is inserted before the subject of the email. Set to "!__default!__" by default.
    31  * '''always_notify_reporter''':  Always send notifications to any address in the reporter field (default: false).
    32  * '''always_notify_owner''': (''since 0.9'') Always send notifications to the address in the owner field (default: false).
    33  * '''always_notify_updater''': (''since 0.10'') Always send a notification to the updater of a ticket (default: true).
    34  * '''use_public_cc''': (''since 0.10'') Addresses in To: (owner, reporter) and Cc: lists are visible by all recipients (default is ''Bcc:'' - hidden copy).
    35  * '''use_short_addr''': (''since 0.10'') Enable delivery of notifications to addresses that do not contain a domain (i.e. do not end with ''@<domain.com>'').This option is useful for intranets, where the SMTP server can handle local addresses and map the username/login to a local mailbox. See also `smtp_default_domain`. Do not use this option with a public SMTP server.
    36  * '''use_tls''': (''since 0.10'') Toggle to send notifications via a SMTP server using [http://en.wikipedia.org/wiki/Transport_Layer_Security TLS], such as GMail.
    37  * '''mime_encoding''': (''since 0.10'') E-mail notifications are always sent in 7-bit mode. This option allows to select the MIME encoding scheme. Supported values:
     28These are the available options for the `[notification]` section in trac.ini.
     29
     30 * '''`smtp_enabled`''': Enable email notification.
     31 * '''`smtp_from`''': Email address to use for ''Sender''-headers in notification emails.
     32 * '''`smtp_from_name`''': Sender name to use for ''Sender''-headers in notification emails.
     33 * '''`smtp_replyto`''': Email address to use for ''Reply-To''-headers in notification emails.
     34 * '''`smtp_default_domain`''': (''since 0.10'') Append the specified domain to addresses that do not contain one. Fully qualified addresses are not modified. The default domain is appended to all username/login for which an email address cannot be found from the user settings.
     35 * '''`smtp_always_cc`''': List of email addresses to always send notifications to. ''Typically used to post ticket changes to a dedicated mailing list.''
     36 * '''`smtp_always_bcc`''': (''since 0.10'') List of email addresses to always send notifications to, but keeps addresses not visible from other recipients of the notification email
     37 * '''`smtp_subject_prefix`''': (''since 0.10.1'') Text that is inserted before the subject of the email. Set to "!__default!__" by default.
     38 * '''`always_notify_reporter`''':  Always send notifications to any address in the reporter field (default: false).
     39 * '''`always_notify_owner`''': (''since 0.9'') Always send notifications to the address in the owner field (default: false).
     40 * '''`always_notify_updater`''': (''since 0.10'') Always send a notification to the updater of a ticket (default: true).
     41 * '''`use_public_cc`''': (''since 0.10'') Addresses in To: (owner, reporter) and Cc: lists are visible by all recipients (default is ''Bcc:'' - hidden copy).
     42 * '''`use_short_addr`''': (''since 0.10'') Enable delivery of notifications to addresses that do not contain a domain (i.e. do not end with ''@<domain.com>'').This option is useful for intranets, where the SMTP server can handle local addresses and map the username/login to a local mailbox. See also `smtp_default_domain`. Do not use this option with a public SMTP server.
     43 * '''`mime_encoding`''': (''since 0.10'') E-mail notifications are always sent in 7-bit mode. This option allows to select the MIME encoding scheme. Supported values:
    3844   * `base64`: default value, works with any kind of content. May cause some issues with touchy anti-spam/anti-virus engines.
    3945   * `qp` or `quoted-printable`: best for european languages (more compact than base64), not recommended for non-ASCII text (less compact than base64)
    4046   * `none`: no encoding. Use with plain english only (ASCII). E-mails with non-ASCII chars won't be delivered.
    41  * '''ticket_subject_template''': (''since 0.11'') A [http://genshi.edgewall.org/wiki/Documentation/text-templates.html Genshi text template] snippet used to get the notification subject.
    42 
    43 Either '''smtp_from''' or '''smtp_replyto''' (or both) ''must'' be set, otherwise Trac refuses to send notification mails.
    44 
    45 === Example Configuration ===
    46 
     47 * '''`ticket_subject_template`''': (''since 0.11'') A [http://genshi.edgewall.org/wiki/Documentation/text-templates.html Genshi text template] snippet used to get the notification subject.
     48
     49Either '''`smtp_from`''' or '''`smtp_replyto`''' (or both) ''must'' be set, otherwise Trac refuses to send notification mails.
     50
     51The following options are specific to email delivery through SMTP.
     52 * '''`smtp_server`''': SMTP server used for notification messages.
     53 * '''`smtp_port`''': (''since 0.9'') Port used to contact the SMTP server.
     54 * '''`smtp_user`''': (''since 0.9'') User name for authentication SMTP account.
     55 * '''`smtp_password`''': (''since 0.9'') Password for authentication SMTP account.
     56 * '''`use_tls`''': (''since 0.10'') Toggle to send notifications via a SMTP server using [http://en.wikipedia.org/wiki/Transport_Layer_Security TLS], such as GMail.
     57
     58
     59=== Example Configuration (SMTP) ===
    4760{{{
    4861[notification]
    … …  
    5467}}}
    5568
     69
    5670=== Customizing the e-mail subject ===
    5771The e-mail subject can be customized with the `ticket_subject_template` option, which contains a [http://genshi.edgewall.org/wiki/Documentation/text-templates.html Genshi text template] snippet. The default value is:
    … …  
    6680 * `ticket`: The ticket model object (see [trac:source:/trunk/trac/ticket/model.py model.py]). Individual ticket fields can be addressed by appending the field name separated by a dot, e.g. `$ticket.milestone`.
    6781
     82=== Customizing the e-mail content ===
     83
     84The notification e-mail content is generated based on `ticket_notify_email.txt` in `trac/ticket/templates`.  The default looks like this:
     85
     86{{{
     87$ticket_body_hdr
     88$ticket_props
     89#choose ticket.new
     90  #when True
     91$ticket.description
     92  #end
     93  #otherwise
     94    #if changes_body
     95Changes (by $change.author):
     96
     97$changes_body
     98    #end
     99    #if changes_descr
     100      #if not changes_body and not change.comment and change.author
     101Description changed by $change.author:
     102      #end
     103$changes_descr
     104--
     105    #end
     106    #if change.comment
     107
     108Comment${not changes_body and '(by %s)' % change.author or ''}:
     109
     110$change.comment
     111    #end
     112  #end
     113#end
     114
     115--
     116Ticket URL: <$ticket.link>
     117$project.name <${project.url or abs_href()}>
     118$project.descr
     119}}}
    68120== Sample Email ==
    69121{{{
    … …  
    118170}}}
    119171
     172For Trac .10, use the filter:
     173{{{
     174from:(<smtp_from>) (("Reporter: <username>" -Changes -Comment) OR "Changes (by <username>)" OR "Comment (by <username>)")
     175}}}
     176
    120177to delete these notifications.
    121178
    … …  
    160217Relevant ML threads:
    161218 * SELinux: http://article.gmane.org/gmane.comp.version-control.subversion.trac.general/7518
    162  
     219
     220For SELinux in Fedora 10:
     221{{{
     222$ setsebool -P httpd_can_sendmail 1
     223}}}
    163224=== ''Suspected spam'' error ===
    164225
    … …  
    168229
    169230Quoted printable encoding works better with languages that use one of the Latin charsets. For Asian charsets, it is recommended to stick with the Base64 encoding.
     231
     232=== ''501, 5.5.4 Invalid Address'' error ===
     233
     234On IIS 6.0 you could get a
     235{{{
     236Failure sending notification on change to ticket #1: SMTPHeloError: (501, '5.5.4 Invalid Address')
     237}}}
     238in the trac log. Have a look [http://support.microsoft.com/kb/291828 here] for instructions on resolving it.
     239
    170240
    171241----